General Terms & Conditions | Design for Flow

Last updated: 8 September 2026

These Terms & Conditions ("T&C") govern the legal relationship between you ("Customer") and Sarah Will ("Provider") in connection with the purchase and use of Design for Flow.

Provider: Sarah Will
Address: C/ Jose Manaut Viglietti 3, 46024 Valencia, Spain
Email: hello@design-for-flow.com
Tax ID: Z3415382W

By purchasing or accessing Design for Flow, you agree to these T&C.

These T&C apply to both consumers and business customers. Where mandatory consumer-protection legislation applies, those mandatory rights prevail over any conflicting provision in these T&C.

Agreement means the contractual relationship between the Provider and the Customer arising from a purchase, including the applicable offer, checkout, invoice and these T&C.

Customer means the individual or organisation purchasing or accessing the Program.

Program means the Design for Flow self-study course and, where purchased, the associated mentoring offer.

Platform means the online services used to deliver the Program, currently including the course platform operated through systeme.io and Google Meet for mentoring sessions.

Materials means the videos, text, slides, templates, tools, examples and other content provided as part of the Program.

Course Access Period means the period during which the Customer may access the self-study course and Materials, as described in Section 7.

Mentoring Period means the period during which mentoring sessions may be scheduled and taken, as described in Section 7.

3.1 Self-study course

Design for Flow is a self-study course focused on practical agile delivery management for software teams and people working in, moving into or preparing for software delivery roles.

The course consists of online learning Materials, including videos, written content, examples, templates and tools.

The course is designed to provide practical education and does not constitute a guarantee of any particular professional, business or delivery outcome.

3.2 Mentoring

The Provider may offer mentoring and consulting as an add-on to the self-study course.

Depending on the package purchased, the Customer receives either:

2 50min sessions of mentoring, or

4 50min sessions of mentoring.

Mentoring sessions are conducted remotely, normally via Google Meet, unless otherwise agreed.

Mentoring is personalised support intended to help the Customer apply the course concepts to their own situation. It may include discussion, questions, feedback, practical advice and consulting.

Mentoring does not constitute legal, financial, medical or other regulated professional advice.

3.3 Future or additional services

The Provider may introduce additional services, including team workshops or other training formats. Such services are subject to their own applicable offer and terms.

4.1 Prices and applicable currency are shown at the time of purchase. VAT and other taxes are handled in accordance with applicable law.

4.2 Payment is due at the time of purchase unless the Provider has agreed in writing to invoice the Customer.

4.3 Payments may be processed through third-party payment providers such as Stripe.

4.4 Where payment by invoice has been agreed, payment is due according to the payment terms stated on the invoice.

4.5 If an invoice remains unpaid, the Provider may suspend access to the Program until payment has been received.

4.6 Any objections to an invoice should be submitted in writing within 14 days of receipt, without prejudice to mandatory legal rights.

5.1 Statutory rights

Where the Customer is a consumer, statutory consumer rights apply.

For distance contracts, consumers generally have a statutory 14-day right of withdrawal, subject to the exceptions provided by applicable law.

5.2 Digital course content

The self-study course is digital content supplied online.

If the Customer asks for access to the digital course to begin during the statutory withdrawal period, the Customer must provide the required prior express consent to immediate access and expressly acknowledge that they lose the statutory right of withdrawal once the conditions required by applicable law have been fulfilled.

The Provider will provide the required contractual confirmation after purchase.

Spanish law specifically provides an exception for digital content supplied without a physical medium where execution has begun, provided the consumer has given prior express consent, acknowledged the resulting loss of the withdrawal right, and the required confirmation has been provided.

5.3 Mentoring services

Where mentoring is purchased and the Customer requests that mentoring services begin during the statutory withdrawal period, the Customer may be required to expressly request that performance begins during that period.

Where the Customer exercises a statutory right of withdrawal before the mentoring service has been fully performed, any consequences, including any applicable proportionate payment for services already supplied, will be handled in accordance with applicable law.

Once a mentoring service has been fully performed, the statutory withdrawal right may no longer apply where the legal conditions for the relevant exception have been fulfilled.

5.4 Mandatory consumer rights

Nothing in these T&C limits or excludes mandatory statutory rights relating to withdrawal, conformity, defective or non-conforming digital content or services, or other rights that cannot legally be waived.

6.1 No voluntary refunds

Except where a refund, price reduction, cancellation or other remedy is required by applicable law, all purchases are final and the Provider does not offer voluntary refunds for the self-study course or mentoring package.

In particular, a Customer's change of mind, failure to use the course, failure to complete the course, or failure to use mentoring within the applicable period does not create a contractual entitlement to a refund.

6.2 Course access

The Customer receives access to the self-study course for 12 months from the date of purchase.

After the 12-month Course Access Period expires, access to the course and Materials ends unless the Provider has expressly granted an extension.

Unused access time cannot be exchanged for cash, transferred to another person or converted into another product.

6.3 Mentoring expiry

Purchased mentoring must be scheduled and taken within 6 months from the date of purchase.

The Customer is responsible for scheduling the mentoring sessions within this period.

Unused mentoring hours expire at the end of the Mentoring Period and are not refundable or transferable, unless otherwise agreed in writing or required by applicable law.

6.4 Rescheduling mentoring

If a scheduled mentoring session needs to be moved, the Customer should give reasonable notice.

The Provider will make reasonable efforts to accommodate rescheduling within the Mentoring Period.

A missed session without reasonable notice may be treated as a used session.

6.5 Provider cancellation or inability to deliver

If the Provider cancels a mentoring session, the Provider will offer a reasonable alternative appointment within the applicable Mentoring Period. If the Provider is unable to provide the purchased service and does not provide an appropriate alternative, the Customer will have any remedies available under applicable law. The Provider does not guarantee availability of a particular date or time until that appointment has been expressly confirmed.

7.1 Course access

The self-study course is available for 12 months from the date of purchase.

Course access is personal to the Customer and is not transferable.

7.2 Mentoring access

Where mentoring is purchased, the Customer has 6 months from the date of purchase to schedule and take the purchased mentoring hours.

7.3 Platform availability

The Provider aims to keep the course available throughout the applicable Course Access Period.

The Provider may temporarily suspend access where reasonably necessary for maintenance, security, technical changes or other operational reasons.

Where reasonably possible, material planned interruptions will be communicated in advance.

7.4 Third-party platforms

The Program may depend on third-party services including systeme.io, Google Meet, Stripe or other service providers.

The Provider is not responsible for interruptions caused solely by a third-party service provider, but will make reasonable efforts to restore or provide alternative access where appropriate.

8.1 All intellectual property rights in the Materials, including text, slides, videos, graphics, templates, tools, designs and other original content, remain with the Provider or the relevant rights holder.

8.2 The Customer receives a limited, non-exclusive, non-transferable licence to use the Materials during the applicable Course Access Period for their own personal learning and, where the Customer is purchasing as a business customer, for their own internal business purposes.

8.3 The Customer may not:

share their account or access credentials with others;

redistribute, publish or make the Materials publicly available;

resell or commercially exploit the Materials;

upload the Materials to another platform;

reproduce substantial parts of the Materials for third parties;

remove copyright or other proprietary notices; or

modify and redistribute the Materials as their own training or commercial content.

8.4 The Customer may create and use their own outputs based on the learning, such as plans, process designs, team agreements or other work they independently create, provided that those outputs do not reproduce or redistribute the Provider's underlying Materials.

9.1 Customers participating in mentoring sessions are expected to communicate respectfully and participate in good faith.

9.2 The Provider may end a mentoring session or suspend access where the Customer behaves abusively, disruptively or unlawfully, materially breaches these T&C, or misuses the Platform or Materials.

9.3 Where a Customer is removed from a session because of their own misconduct or breach, no refund is due to the extent permitted by applicable law.

9.4 Confidentiality

Mentoring sessions and other facilitated sessions may involve confidential business or personal information.

The Provider will treat information shared in confidence appropriately and expects Customers to do the same.

Where a session is conducted under the Chatham House Rule, participants may share general lessons and insights but should not identify other participants or disclose attributable personal or sensitive information without permission.

The Chatham House Rule does not create a broader confidentiality obligation than applicable law or an expressly agreed confidentiality arrangement.

10.1 The Provider will not record mentoring sessions unless this is communicated to the participants and the required legal basis and consents are in place.

10.2 Customers should avoid sharing confidential information belonging to third parties unless they are authorised to do so.

10.3 Where a Customer voluntarily shares audio, video, images, documents or other personal information during a session, such information will be handled in accordance with the Provider's Privacy Policy and applicable data-protection law.

11.1 The Program provides educational content, methods, examples and guidance.

11.2 The Provider does not guarantee that the Customer will achieve any particular professional, financial, career, organisational or software-delivery outcome.

11.3 Results depend on factors including the Customer's own situation, experience, decisions, implementation and external circumstances.

12.1 Nothing in these T&C excludes or limits liability where such exclusion or limitation is prohibited by law.

12.2 To the maximum extent permitted by applicable law, the Provider will not be liable for indirect or consequential losses, including loss of profits, loss of revenue, business interruption, loss of reputation or loss of anticipated savings.

12.3 To the maximum extent permitted by applicable law, the Provider's aggregate contractual liability arising from an Agreement will not exceed the amount actually paid by the Customer for the relevant Agreement.

12.4 The limitations in this Section do not apply where liability cannot legally be limited, including liability arising from fraud, wilful misconduct, death or personal injury caused by negligence, or other matters for which applicable law prohibits limitation.

12.5 The Provider is not responsible for the content, availability or security of third-party websites or services, except to the extent required

by applicable law.

The Provider will not be responsible for delay or failure to perform caused by circumstances outside the Provider's reasonable control, including serious illness, natural disasters, war, civil unrest, widespread technical failures, internet outages, governmental restrictions or significant failures of third-party service providers.

Where a force majeure event affects delivery, the Provider may suspend performance for the duration of the event and will make reasonable efforts to provide alternative arrangements where practicable.

This Section does not limit any mandatory rights the Customer may have under applicable law.

The Provider may use third-party providers and subcontractors to operate or support the Program, including providers for:

• payment processing;

• course hosting;

• video conferencing;

• email communication;

• scheduling;

• website hosting; and

• technical infrastructure.

The Provider remains responsible for the parts of the Program it has contracted to provide, subject to these T&C and applicable law.

15.1 The Provider is responsible for processing personal data in connection with the Program as described in the applicable Privacy Policy.

15.2 Depending on the Customer's interaction with the Program, personal data may include name, email address, billing details, purchase information, course access information, mentoring scheduling information, attendance information and information voluntarily provided during sessions.

15.3 Personal data is processed for purposes including providing the Program, processing payments, communicating with Customers, managing bookings, meeting legal and tax obligations, and improving the services where a lawful basis exists.

15.4 Personal data may be processed by service providers used to operate the Program.

15.5 Customers have the rights available to them under applicable data-protection law.

For privacy-related questions, contact:

hello@design-for-flow.com

The Privacy Policy applies alongside these T&C and provides more detailed information about data processing.

16.1 The Provider may suspend or terminate access where the Customer:

• fails to pay an amount due;

• materially breaches these T&C;

• shares or misuses access;

• redistributes or commercially exploits the Materials without permission;

• engages in unlawful, abusive or seriously disruptive behaviour; or

• otherwise materially interferes with the operation or security of the Program.

16.2 Where appropriate and reasonably possible, the Provider may give the Customer an opportunity to remedy a breach before termination.

16.3 Where termination results from the Customer's breach, no refund is due except where required by applicable law.

16.4 Termination does not affect provisions that by their nature should continue, including intellectual-property, confidentiality, liability, privacy and dispute provisions.

17.1 The Provider may update, improve or modify the course Materials from time to time.

17.2 Changes may include updates to examples, templates, wording, platform functionality or supporting resources.

17.3 The Provider will not materially remove the core substance of the purchased course during the Customer's applicable Course Access Period.

18.1 These T&C are governed by Spanish law, without prejudice to any mandatory consumer-protection rights that apply to a consumer under the law applicable to their situation.

18.2 For consumers, nothing in these T&C deprives the Customer of any mandatory right to bring proceedings before a court having jurisdiction under applicable consumer-protection law.

18.3 For business customers, disputes will be submitted to the competent courts in Spain, unless the parties agree otherwise in writing or another jurisdiction is mandatory under applicable law.

18.4 Before commencing formal proceedings, the parties will make reasonable good-faith efforts to resolve any dispute informally.

For questions about these T&C, purchases, course access or mentoring:

Sarah Will

C/ Jose Manaut Viglietti 3

46024 Valencia

Spain

hello@design-for-flow.com

These T&C, together with the applicable purchase information, offer and any written agreement expressly incorporated into the purchase, constitute the agreement between the Provider and Customer concerning the Program.

If there is a conflict between these T&C and a mandatory provision of applicable law, the mandatory provision prevails.